Privacy Policy

Last updated: April 2026

Introduction

Aigentsphere Pty Ltd (“Aigentsphere”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the “Services”).

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) and other relevant international privacy laws.

Information We Collect

Information you provide to us

• Account information: name, email address, organisation name, and role when you create an account or request a demo.
• Communications: information you provide when you contact us via email, support requests, or other communications.
• Payment information: billing details processed through our third-party payment provider. We do not store credit card numbers directly.

Information collected automatically

• Usage data: pages visited, features used, session duration, and interactions with the platform.
• Device information: browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies: we use essential cookies to maintain your session and preferences. See our Cookie section below.

Customer data

In providing the Services, we process data that our customers submit to the platform, including AI agent traces, evaluation results, and compliance records (“Customer Data”). We process Customer Data solely on behalf of and under the instructions of our customers. Our customers are the data controllers for their Customer Data.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyse trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with third-party vendors who perform services on our behalf (hosting, analytics, payment processing), subject to confidentiality obligations.
• Legal requirements: if required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• With your consent: when you have given us explicit permission to share your information.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and penetration testing
• Role-based access controls and audit logging
• Infrastructure hosted on AWS with SOC 2 and ISO 27001 certified data centres

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal retention requirements.
• Portability: request a machine-readable copy of your data.
• Objection: object to processing of your information in certain circumstances.

To exercise any of these rights, please contact us at info@aigentsphere.com. We will respond within 30 days.

Cookies

We use only essential cookies necessary for the functioning of our Services (session management, authentication). We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Australia and the United States (where our infrastructure providers operate). We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@aigentsphere.com
• Aigentsphere Pty Ltd
• Sydney, New South Wales, Australia